Frustrating start to my week.

I was working late on Sunday night (like I do on so many Sunday nights) and started receiving e-mail from my web host. One invoice after another was coming through and showing up as paid. I logged into my account and saw that someone had run up a bunch of charges by registering and changing domain names. In addition to the charges, they changed the contact information, but apparently it took too long and some of the e-mail made it to me.

I called the people who host my site and the woman was very helpful. I changed my username and password and she started a billing ticket to have the fraudulent charges removed from my account. I thought that this was going to be a pretty painless operation.

I was wrong.

Come Monday morning, my website was down and had a placeholder page saying that my account was suspended due to a billing problem. As if it's not bad enough that they decided to take the site down, they also add insult to injury by putting that message up. So now everybody that goes to my site (all four of you) thinks that I'm a deadbeat who doesn't pay his bills. I am not really worried about current clients visiting the site, but what about prospective clients? What kind of a message does that send to them? And what are the chances they're going to come back to me at a later date?

I made phone call after phone call after phone call, but I tried to be pleasant. Nobody could give me a straight answer. Everybody kept passing me off to somebody else, having me leave voicemails, or having me call back for people who never answer their phone. By the end of the day I was completely frustrated and my site was still down.

It's finally back up and running today, but I am really disappointed in the service I received. There was no good reason to take my site down in the first place and there was certainly no reason for such a ridiculous temp page. I have been with Globat for years, but I think I'm going to have to give up on them. They made a frustrating situation ten times worse.

In closing...stay away from globat.com. The prices are great, but the service stinks.

We now return you to your regularly scheduled blogging.